Text Message Policy

GreenLight Mobility West Richmond provides home accessibility products, assessments, installation, service, and related solutions designed to help individuals and families create safer, more comfortable, and accessible homes. Our services may include stairlifts, ramps, grab bars, bathroom modifications, stair rails, adjustable beds, vertical platform lifts, lift chairs, and other accessibility products and modifications. Products, services, pricing, availability, and service areas vary by location.

This policy applies to text messages sent by GreenLight Mobility West Richmond only. Each GreenLight Mobility location operates its own text messaging program and maintains its own SMS Text Messaging Policy. If you are working with a different GreenLight Mobility location, please refer to that location’s policy.

SMS / Text Messaging

GreenLight Mobility West Richmond offers optional SMS/text messaging to customers and individuals who choose to receive text communications from us.

By providing your mobile telephone number and affirmatively opting in to receive text messages, you agree to receive SMS messages from GreenLight Mobility West Richmond related to your inquiry, appointment, estimate, project, installation, service, customer support, or other communications associated with the services you request.

Depending on the consent you provide, messages may include:

Appointment confirmations and reminders
Scheduling information
Estimate and project updates
Installation and service notifications
Customer-service communications
Follow-up regarding a requested service
Other informational communications relating to your project or request

SMS consent is completely optional and is not a condition of purchasing any goods or services from GreenLight Mobility.

Promotional Messages

GreenLight Mobility West Richmond does not send promotional or marketing text messages under this messaging program. Consent to receive appointment, service, and customer-care messages does not constitute consent to receive marketing text messages. If GreenLight Mobility West Richmond offers a marketing text message program in the future, separate express written consent will be obtained before any marketing message is sent, and that consent may be withdrawn at any time.

Message Frequency

Message frequency varies based on your interaction with GreenLight Mobility West Richmond and the type of messaging program for which you have opted in. Most customers receive a small number of messages related to an active inquiry, appointment, or project.

Message and data rates may apply.

Sample Message

“GreenLight Mobility West Richmond: Hi [Name], this is a reminder of your free home assessment on [Date] at [Time]. Reply STOP to opt out, HELP for help. Msg&data rates may apply.”

How to Opt Out

You may stop receiving SMS messages at any time by replying with any of the following keywords:

STOP · END · CANCEL · UNSUBSCRIBE · QUIT

After requesting to opt out, you may receive one final confirmation message acknowledging your request. No further messages will be sent through the applicable messaging program unless you subsequently provide consent again.

You may also contact GreenLight Mobility West Richmond directly at (804) 823-9411 or westrichmond@greenlightmobility.com to request removal from SMS communications.

Help & Support

For assistance, reply HELP to any message you receive from us.

You may also reach us directly:

Phone: (804) 823-9411

Email: westrichmond@greenlightmobility.com

Policy page: https://greenlightmobility.com/locations/west-richmond/text-message-policy/

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

Mobile Information and Privacy

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Your information may be shared with service providers that assist GreenLight Mobility West Richmond with business operations and communications, including SMS messaging platforms, customer relationship management systems, scheduling systems, website providers, and other vendors acting on our behalf. These providers are authorized to use your information only as necessary to provide services to GreenLight Mobility West Richmond, and are not permitted to use it for their own marketing purposes.

How SMS Consent Is Collected

SMS consent may be collected through GreenLight Mobility West Richmond website forms, customer service interactions, appointment scheduling processes, written forms, or other approved GreenLight Mobility West Richmond communication channels.

Where SMS consent is collected electronically:

SMS consent is clearly identified and separately presented.
SMS consent is voluntary.
SMS consent is not required to submit a general inquiry or to purchase a product or service.
SMS consent checkboxes are not preselected.
The customer is informed of applicable message frequency and message and data rates.
Instructions for opting out and obtaining help are provided.
A link to this SMS Text Messaging Policy and to the Privacy Policy is provided at the point of consent.

Age and Authorization

By opting in to receive text messages, you confirm that you are at least 18 years of age and that you are the subscriber or customary user of the mobile telephone number you provide, and that you are authorized to consent to receive text messages at that number. If you stop using that number or transfer it to another person, you agree to notify us promptly.

Website and Services

Use of the GreenLight Mobility website and submission of an inquiry does not automatically constitute consent to receive marketing text messages.

When you request information, an estimate, consultation, assessment, appointment, installation, or service, GreenLight Mobility West Richmond may use the contact information you provide to respond to that request.

Independently Owned and Operated

GreenLight Mobility West Richmond is an independently owned and operated GreenLight Mobility franchise location. GreenLight Mobility West Richmond is solely responsible for the text messages sent under this policy and for the handling of consent collected through its own channels.

Information you provide may be shared between GreenLight Mobility West Richmond and GreenLight Mobility corporate solely as necessary to fulfill your request, provide customer support, and operate shared systems such as the website and scheduling tools. Your mobile number and SMS consent are not shared with other GreenLight Mobility franchise locations or with corporate for their own marketing purposes.

Privacy Policy

Your personal information is handled in accordance with the GreenLight Mobility Privacy Policy: GreenLight Mobility Privacy Policy

Changes to This Policy

GreenLight Mobility West Richmond may update this SMS Text Messaging Policy from time to time. The most current version will be posted on this page with the applicable effective or updated date.

Contact GreenLight Mobility West Richmond

GreenLight Mobility West Richmond